Alcatels Genesys to acquire VoiceGenie

Paris, France – Alcatel (Paris: CGEP.PA, NYSE: ALA) 2006-04-05 announced
its intention for its Genesys subsidiary to acquire privately held VoiceGenie in an undisclosed cash transaction. The deal is expected to
close in a few weeks.

Founded in 2000, VoiceGenie is a leader in voice self service solutions,
with a software platform based on Voice XML, an open standard used for
developing self service applications by both enterprises and carriers.
Voice XML is a critical underlying technology that is classically used in
contact centers for customer voice self-service; widely deployed by telecom
providers to support multi media services such as directory assistance,
navigation direction and virtual receptionists; and increasingly applied to
speech-enabled enterprise applications such as order status. Headquartered
in Toronto, Canada, with currently 90 people, VoiceGenie has established a
strong position in the worldwide Voice Portal market, serving some of the
largest carriers and application service providers (ASPs), including
Verizon, AT&T, and Orange.

According to recent Garter/Dataquest estimates, VoiceGenie is number two in
market share position, with Genesys in number one position. The combination
of both companies will make Alcatel’s Genesys the undisputed leader in a
fast-developing market that is expected to double in the next three years,
with nearly one-fourth of the market, almost two and a half times the size
of its nearest competitor. Genesys expects to accelerate the trend away
from legacy, proprietary IVRs (interactive voice response) to new Voice XML
software standards. In addition, Genesys will expand its offerings for
Service Providers allowing them to deploy a wide variety of internal and
network services, including managed services.

"The increased adoption of speech recognition provides a strong driver for
companies to replace aging proprietary IVR systems with the standards-based
voice portal systems," Gartner Analyst Drew Kraus wrote in a recent report.
"In addition, vendors announced end-of-life plans for their proprietary IVR
systems, causing some companies to accelerate their plans to replace these
systems."

"By acquiring VoiceGenie, just three months after acquiring GMK, a leading
provider of self service solutions in Brazil, we reaffirm our commitment to
the voice self service market," said Wes Hayden, president and CEO of
Genesys. "VoiceGenie is extremely well-respected for its technology and its
market presence, especially in North America. VoiceGenie is the perfect
choice for Genesys to strengthen its leadership in the self-service
industry by bringing an incredible pool of talent, complementary
technologies and partners. This move will accelerate our strategy of
delivering pure software solutions through flexible deployment models."

"We believe the market wants to see a clear leader emerge that is dedicated
to standards-based solutions that make it easier and faster to deploy
speech-enabled applications," said Thomas Charlton, VoiceGenie president
and CEO. "Together with Genesys, we will build the market leader, with
global scale, and establish Voice XML as a universal platform."

About VoiceGenie
Founded in 2000, VoiceGenie is a leader in Voice Self Service solutions,
with a software platform based on Voice XML, an open standard used for
developing self service applications by both enterprises and carriers.
Headquartered in Toronto, Canada, with currently 90 people, VoiceGenie has
established a strong position in the worldwide Voice Portal market, serving
some of the largest North American carriers and ASPs, such as Verizon,
AT&T, and Rogers Telecom.

About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel company, is 100 percent focused on software for contact
centers. Leading companies in the Global 2000 and Fortune 1000 use Genesys
to deliver interactions that drive better business. With 3,300 customers in
80 countries, Genesys directs more than 100 million customer interactions
every day. Genesys allows enterprises to achieve key business objectives by
tying together customer interactions, people and customer information in
both traditional telephony and IP environments. Sophisticated routing and
reporting across voice, e-mail, documents and Web interactions, coupled
with integrated self service, ensure that customers are quickly connected
to the right resource – the first time. Genesys solutions stop customer
frustration and allow enterprises to deliver superior customer satisfaction
and improved business results. For more information visit us at
www.genesyslab.com.

About Alcatel
Alcatel provides communications solutions to telecommunication carriers,
Internet service providers and enterprises for delivery of voice, data and
video applications to their customers or employees. Alcatel brings its
leading position in fixed and mobile broadband networks, applications and
services, to help its partners and customers build a user-centric broadband
world. With sales of EURO 13.1 billion and 58,000 employees in 2005,
Alcatel operates in more than 130 countries.

Auteur: Redactie Infrasite

Bron: Alcatel